After you have sent your order, changes are unfortunately no longer possible. If you no longer want an article, you can simply send it back to us. If you would like to order another item, please place a new order.

Of course! As soon as your order has been shipped, you will receive a notification by email and you can track your package with the tracking number.

No, a registration is not required. You have the choice whether you want to order as a guest or set up an account. There you can create wishlists or see an overview of your orders.

We are certified by Trusted Shop as a secure online shop. This means that you can shop risk-free with us and that all your data is transmitted in encrypted form.

At www.deardarling.berlin you can use the following payment methods: PayPal, credit card (Visa, MasterCard, American Express, Maestro), Amazon Pay, Google Pay, EC card, invoice and pay by invoice with Klarna.

Yes, you can pay by invoice. Simply select the payment method Klarna during the ordering process. You only pay after receiving your shipment.

Standard shipping with DHL (Germany): 2-3 working days, free shipping from 100€ order value, under 100€: 4.90€ shipping cost

Express shipping UPS (Germany): 1-2 working days, 15€

Standard DHL shipping (international) to Austria, Belgium, France, the Netherlands, Italy (3-6 working days): 7.90€

CO2 neutral & insured shipping with DHL GoGreen. You can register returns online via our returns portal . The return costs are 4.90€ and will be automatically deducted from your refund.

Shipping within Germany (DHL Standard) usually takes about 2-3 working days.

Express orders (UPS) within Germany usually take 1-2 working days.

International orders take approx. 3-6 working days. As soon as your order has been shipped, you will receive an email notification and you can track the shipment at any time.

We are currently shipping to Germany, Austria, Belgium, France, the Netherlands, Italy, Luxembourg.

Of course! As soon as your order has been shipped, you will receive a notification by email and you can track your package with the tracking number.

We didn't quite meet your taste? No problem! To return one or more articles, you can go online to our returns portal at https://deardarling-berlin.returnsportal.online/ and request your return label (no printer required).

All you need is your order number and your email address, which you used when placing your order. Please briefly state the reason why you want to return your articles and pack the items you want to send back securely. You can either print the return label and stick it on the shipping box or you can have a digital QR code sent to you, with which you can hand in your return at any DHL branch or DHL parcel shop (no printer necessary).

Please keep a proof of shipment until we confirm that we got your return.

After checking the returned items, we will make the refund within 14 working days to the payment method you used for the purchase.

You can easily return items via our return portal. The return costs are 4.90€.

We kindly ask you to place your order carefully so that there are as few returns as possible. If you have any questions about us or our products in advance, feel free to send us a quick message using the contact form or reaching out to us by email to hallo@deardarling.berlin.

If you still want to return an item, you can of course send it back to us within 30 days after receiving your order.

The return costs outside of Germany may vary and need to be covered by you. We currently do not offer return-labels out of germany.

If you pay with PayPal, it pays your return costs up to 12 times a year. Here you can find more information about this service.

After checking the returned items, we will make the refund within 14 working days to the payment method you used for your order.

If you have paid with Klarna, please remember to pause your invoice in order to avoid any extra fees. As soon as we have received your return, we will update the invoice amount or reimburse the total amount if you have returned all of the items.

Please note that we are currently cannot cover free returns. We charge a fee of 4.90€ for the return.

You can enter your discount code in the last step of the order. Your discount will then be offset directly in your shopping cart.

If your promo code does not work, please first check the validity and the promotional conditions again. If it still doesn't work, you can contact our customer service via the contact form or drop us an e-mail to hallo@deardarling.berlin. We are happy to help you!

No, your voucher is always valid.

Yes, if there is still credit on the gift card.

You are in love with our jewelry just as much as we are and would like to work with us? We look forward to hearing from you. Please write us an email at kooperationen@deardarling.berlin