Shipping & Returns
Shipping Germany (DHL, 2-3 working days)
Standard Shipping DHL within Germany is free of charge for orders above 100€. If the order value is less than 100€, the shipping costs are 4.90€
Express shipping (UPS) in Germany: approx. 1-2 working days, 15€
International Standard Shipping (DHL, 3-5 working days)
Austria: 7.90€
Zone 1: Shipping Costs 10€
France
Belgium
Netherlands
Poland
Denmark
Zone 2: Shipping Costs 13€
Luxembourg
Italy (besides Livigno, Vatikan City, San Marino)
Spain (besides Canarian Islands, Ceuta, Melilla)
Ireland
Portugal (besides Madeira, Azores)
Croatia
Latvia
Finland (except Äland)
Hungary
Estonia
Lithuania
Bulgaria
Greece (except Athos)
Sweden
Romania
Norway
Slovakia
Slovenia
Czech Republic
Shipping is insured & CO2 neutral with DHL GoGreen.
Returns
Return costs (within Germany)
We kindly ask you to place your order carefully so that there are as few returns as possible. If you have any questions about us or our products in advance, feel free to send us a quick message using the contact form or reaching out to us by email to hallo@deardarling.berlin.
If you still want to return an item, you can of course send it back to us within 30 days after receiving your order. You can easily return items via our return portal. The return costs in Germany are 4.90€. These are automatically deducted from your refund.
Please note that the return costs outside of Germany may vary and need to be covered by you. We currently do not offer return-labels out of Germany. If you pay with PayPal, it pays your return costs up to 12 times a year. Here you can find more information about this service.
How do I return an item?
We didn't quite meet your taste? No problem! To return one or more articles, you can go online to our returns portal at https://deardarling-berlin.returnsportal.online/ and request your return label (no printer required). All you need is your order number and your email address, which you used when placing your order. Please briefly state the reason why you want to return your articles and pack the items you want to send back securely.
You can either print the return label and stick it on the shipping box or you can have a digital QR code sent to you, with which you can hand in your return at any DHL branch or DHL parcel shop (no printer necessary).
Please keep a proof of shipment until we confirm that we got your return. After checking the returned items, we will make the refund within 14 working days to the payment method you used for the purchase.
Returns (outside of Germany)
For returns outside of Germany, we kindly ask you to buy a label by yourself and send your return to the following address:
DEAR DARLING BERLIN
c/o Versandmanufaktur GmbH
Wideystrasse 58
58452 Witten, Germany
Notes on our returns policy
As a small family business, we want to provide you with the best service possible. By following our return policy, you are helping our team in their daily work. If you have any questions, please feel free to contact us before placing your order.
1) Please note that a refund is only possible within 30 days if the merchandise is in its original condition with label. After 30 days and / or if the goods are without a label, a refund of the purchase price is not possible.
2) If you make your return without using our returns portal with a self-franked label, please send your return only to the address above (Wideystraße 58, 58452 Witten) and not to our office in Berlin. For returns sent to our office by mistake, we reserve the right to charge an additional fee of 5€, as we cannot process the return by default.
3) If a return reaches us after the 30 days and a refund is no longer possible, we reserve the right to send the goods back to the sender at his expense (approx. 5€).
Complaints
1) Before we ship your order, we check each piece of jewelry for quality. If you receive a defective piece of jewelry, we will exchange it for a new and flawless piece free of charge. Please contact us as soon as possible after receipt at support@deardarling.berlin or via our contact form.
2) If a product has a defect within the first 6 months after purchase, which was already present at the time of purchase and which is not due to personal fault or natural wear, there is the possibility to receive an exchange product. Our customer service will be happy to check your request individually. We reserve the right to have the jewelry examined live by an expert.
3) To keep your jewelry shiny and beautiful for as long as possible, we have put together some helpful care tips for you. Our 925 sterling silver jewelry is excluded from reclamation after 6 months. Possible discolorations or product defects after this time are usually due to natural wear.
