Shipping Germany (DHL, 2-3 working days)
Standard Shipping DHL within Germany is free of charge for orders above 50€. If the order value is less than 50€, the shipping costs are 4.90€
Express shipping (UPS) in Germany: approx. 1-2 working days, 15€
International Standard Shipping (DHL, 3-5 working days)
Zone 1: Shipping Costs 10€
Zone 2: Shipping Costs 13€
Italy (besides Livigno, Vatikan City, San Marino)
Spain (besides Canarian Islands, Ceuta, Melilla)
Portugal (besides Madeira, Azores)
Finland (except Äland)
Greece (except Athos)
Shipping is insured & CO2 neutral with DHL GoGreen.
Return costs (within Germany)
We kindly ask you to place your order carefully so that there are as few returns as possible. If you have any questions about us or our products in advance, feel free to send us a quick message using the contact form or reaching out to us by email to firstname.lastname@example.org.
If you still want to return an item, you can of course send it back to us within 30 days after receiving your order. You can easily return items via our return portal. The return costs in Germany are 4.90€. These are automatically deducted from your refund.
Please note that the return costs outside of Germany may vary and need to be covered by you. We currently do not offer return-labels out of Germany. If you pay with PayPal, it pays your return costs up to 12 times a year. Here you can find more information about this service.
How do I return an item?
We didn't quite meet your taste? No problem! To return one or more articles, you can go online to our returns portal at https://deardarling-berlin.returnsportal.online/ and request your return label (no printer required). All you need is your order number and your email address, which you used when placing your order. Please briefly state the reason why you want to return your articles and pack the items you want to send back securely.
You can either print the return label and stick it on the shipping box or you can have a digital QR code sent to you, with which you can hand in your return at any DHL branch or DHL parcel shop (no printer necessary).
Please keep a proof of shipment until we confirm that we got your return. After checking the returned items, we will make the refund within 14 working days to the payment method you used for the purchase.
Returns (outside of Germany)
For returns outside of Germany, we kindly ask you to buy a label by yourself and send your return to the following address:
DEAR DARLING BERLIN
c/o Versandmanufaktur GmbH
58452 Witten, Germany